Pick the channel that fits
All three reach the same team — choose what suits your question.
WhatsApp — fastest
Account issues, mock credits, plan upgrades and top-ups.
Message on WhatsApp →Phone
Call if you would rather explain the problem out loud.
+91 6394058460Best for billing records, refunds and anything needing a screenshot.
info@mockrail.inThe form below
Prefer to type it out? Use the message form and we will reply to your email.
What to tell us so we can help faster
If your problem is about a specific mock, include the subject and topic you generated it from and roughly when. If it is about credits or billing, tell us the plan you are on — Free, Lite, Starter, Pro or Max — and the email you signed up with.
Two things worth checking before you write in. Scanning notes into Short Notes never uses your monthly quota, so if your credit count dropped it was a generated mock, not a scan. And a standard mock of 5 to 15 questions uses 1 credit, while a large mock of 16 to 30 questions uses 2 — that catches people out more than anything else.